The Challenge:

The Client is an Italian provider of BPO services with a presence in Romania. The company is looking to further develop its local operations in Romania and Bulgaria. They are researching the Romanian and Bulgarian BPO market in order to decide on the best strategy for development.

The Solution:

FRD Center provided in-depth market research and players analysis services which resulted in a comprehensive market report, detailed profiles of the companies active in this market in Romania, examples of salaries, insights from potential local clients, expected trends in the market, estimated evolution of employee pool etc.

The Client was fully satisfied with the outcome and used the analysis in its development strategy. As a next step, the Client required FRD Center to develop an M&A targets search and selection in Romania and Bulgaria, to approach the shortlisted targets at Owner level and assess interest in being acquired. This resulted in a detailed report and facilitation of direct contact of the Client’s M&A Director with the local interested company Owners.

For the FRD Center M&A advisory services consult

For a FRD Center DEMO report on the BPO Sector in Romania – Players Activity and M&A Analysis available for free download go to:

More details about Market Expansion opportunities in Romania and Eastern Europe are available in the FRD Center businessblog at